ONBOARDING RESOURCES FOR YOUR BUSINESS

You should receive your first invoice from Direct Energy Business about a month after your service with us begins and approximately every 35 days thereafter. Your invoice will follow a meter read cycle that is based on data gathered and maintained by your local utility.

The billing method that you’ve selected (or that’s needed to support the energy plan you chose) involves receiving an invoice from us for your supply charges and an invoice from your local utility for their distribution charges each month. It’s important to note that there can be options for how you’re billed, depending on the type of product you’re selecting and the region you’re located in, which would’ve been presented to you at the point of sale. The two main options are: 1) we bill you for your supply charges and the utility bills you for your distribution charges or 2) the utility includes our supply charges on their invoice with their distribution charges. There are only a few utility territories outside of the state of Texas whereby we (i.e. the supplier) are able to invoice you for both our supply charges and the utility’s distribution charges.

After signing a contract with us, there is an enrollment period — which is the time it takes to move your account from service with another supplier/the local utility to service with us. The timeframe for enrollment differs from state to state and could prevent you from beginning service with us on the meter read date of your contract start month.  If this happens, you will remain with the supplier/utility you were with until the following month, when you will begin service with us.  

In some utility markets, your account(s) could move to service with us mid-meter read. This would cause you to have only a portion of that meter read on our invoice. Our invoices clearly state the meter read start and end dates that are included so that you can cross-check the number of days you’re being billed for.

Our W-9s, which are different for electricity and natural gas, contain detailed instructions on how to set us up as a vendor, along with any exceptions you may need to consider given how you work with us and your unique accounts payable system. Please refer to the "Set us up as a vendor in your accounts payable system" section of the electricity or natural gas pages.