The Art and Innovation of Customer Delight

As we reflect on another year of growth and achievement at NRG, we are thrilled to celebrate the exceptional individuals who embody our commitment to delivering outstanding, industry-leading customer experiences. These individuals have not only met, but exceeded expectations, demonstrating a deep understanding of our customers’ needs and goals, and embracing innovative new technologies and products as the industry evolves. Their dedication to fostering positive interactions, building trust, and inspiring loyalty has played a vital role in making NRG a household name and driving the success of our family of brands.

In our sixth year of presenting the CX Awards, we took a moment to recognize and applaud these extraordinary team members who continue to make a lasting impact on NRG, their colleagues, and our customers.

These employees are experts at understanding customers. By asking the right questions, analyzing data trends, and digging deep into customer feedback, they uncover invaluable insights that drive continuous improvement and proactively meet customer needs.

• James Davis; Senior Manager, Business Operations Reporting
• Josh Woloschuk; Senior Manager, Gas Market Analytics
• Nick Labate; Operations Sr. Analyst
• Samantha Phan; Marketing Manager, Direct Marketing

These trailblazers aren’t afraid to think outside the box. They seek out new ideas and best practices, both within and beyond NRG, to find innovative ways to enhance the customer experience and stay ahead of the curve.

• Craig Stover; Retail Operations Manager
• Kate Williamson; Senior Manager, Brand & Employee Engagement
  
• Kelson Kerruish; Senior Manager, Sales Process & Technology
• Shivam Tiwari; Product Designer

These compassionate champions lead with their hearts. They possess an innate ability to understand and share the feelings of others, creating a culture of empathy and kindness within NRG.

• Jennifer Hurlbutt; Service Billing Professional
• Jessica Adlam; Assistant Sales Manager
• Martina Park; Manager, Customer Experience
• Stephanie Mitton; Field Technical Support Lead

These team players are the glue that binds our organization together. They foster a collaborative and supportive environment, building strong relationships with colleagues and working harmoniously to deliver exceptional customer experiences.

• Angela Dulak; Client Services Analyst
• Brian Whitehead; Head Operator
• Lawrence Blanco; Plant Operator
• Mark Coleman; Senior Pricing Specialist
• Ryan Moon; Installation Technician

This award recognizes the extraordinary employees who have consistently demonstrated excellence across all four award categories. Their exceptional initiative, resourcefulness, and dedication have made a truly remarkable impact on the company and their customers.

• Kyla Sanford; Process Manager, Incident Management & Process Improvement
• Renee Roach; Retail Operations Manager

NRG’s CEO Larry Coben hosted the awards, and spoke about the value of having the right team for the rigors of the Customer Experience job. “The people we’ve recognized today are doing a remarkable job creating the best experience for our customers. Thank you for giving your all to achieve what we’ve set out to do – to show up for our customers who rely on us every day.”

Interested in learning more about our winners? Watch our virtual ceremony below.