Managing to Make a Difference for Business Accounts
Behind every successful energy solution is strong account management.
Managing to Make a Difference for Business Accounts
Behind every successful energy solution is strong account management.
Receiving the right energy solution is essential to business, and just as important is the ability to manage it. Our account management team practices a hands-on approach to help you get the most out of your energy solution. From onboarding to close-of-contract, we make achieving each aspect of your energy goals easy by providing you with exceptional customer care.
Creating Strong Connections and Channeling Our Support
A big part of account management is establishing and maintaining strong relationships. It’s about understanding your needs and putting your interests first. Our business customers expect to speak to real people when they call. And at NRG, an expert on your business is always within reach. From answering 67,812 calls in 2018 at an average speed of 3.1 seconds to speaking different languages, we place just as much importance on exceptional customer support as we do on innovative energy solutions.
“The thing our customers tend to appreciate most is the ability to communicate with a real person. As our society gets more technologically advanced, direct exchanges with actual people are becoming more infrequent. I can still recall a conversation with the WFI Stadium rep a few years ago, where he explained how surprised he was that NRG had an assigned person for his accounts.” – Damon Parker, C&I Account Management Supervisor
We assign you a dedicated account representative to provide personalized — and timely — customer service. In most cases, they resolve energy inquiries such as amendments and billing questions within 24 to 48 hours. They also answer calls on outage issues 24 hours a day, 7 days a week through its call center. They'll even provide on-site assistance for certain services per your request.
Now, with our new advanced Online Account Management tool, you have a powerful energy management resource at your fingertips. If needed, your account rep can come to your location and demo the tool with you. And they are always available for walkthroughs via phone. You'll learn how to pay bills, reconcile invoices, and access market data among many other functions.
“Our customers enjoy working with us because we are able to provide clarity, solutions, and exceptional customer service that helps them navigate through the complexities of the energy market with confidence and a sound mind.” – Rachel Sturm, C&I Account Representative
Additionally, our highly trained account management team will oversee all your billing and operational needs. They can provide you information about various invoice delivery options and enroll you in your preferred payment method including direct deposit and auto banking.
Gaining Recognition
Largely thanks to comprehensive account management, we’ve built a strong reputation in Texas and throughout the entire ERCOT market. Our recognitions include Texas Energy Professional Association (TEPA) Supplier of the Year 2015, Unified Foodservice Purchasing Co-Op, LLC & YUM! Brands 2009 Energy Supplier of the Year, and SBC 2005 Supplier Recognition for Outstanding Performance in Customer.
Our 90% ERCOT customer service rating and 95% overall satisfaction rating in 2018 speaks to our results.
And still, the input we value most comes from our clients.
“We just signed a new 5-year contract today the service you provided in regard to this add helped us renew the contract.” – NRG Customer
No matter your need, we truly hope you give our team the opportunity to empower your business. Benefiting your business with exceptional customer care is just our personal touch.
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