Celebrating our best and brightest customer-driven colleagues
A closer look at our 2021 Customer Experience Awards
Celebrating our best and brightest customer-driven colleagues
A closer look at our 2021 Customer Experience Awards
Customer focus has been at the center of everything NRG does as a company. Since launching our Power Values in 2019, we have been focused on becoming a more customer-driven organization by understanding and delivering compelling energy solutions that meet the needs of our current and future customers.
To reach these goals, each NRG employee has to do their part, and in 2019 we began to formally recognize the best of the best with our Customer Experience (CX) Awards. The CX Awards is an event that aims to showcase and celebrate the delivery of exceptional customer experiences across all of NRG. Nominated by their peers, CX Award winners demonstrate an exemplary commitment to the customer experience.
Last December, we once again celebrated a select group of employees, across five different categories. After more than 300 nominations companywide, here is a look at this year’s CX Award categories and our 2021 winners.
Most Empathetic
Our ‘Most Empathetic’ award winners actively listened and took customer viewpoints into consideration, often putting themselves in the customers' shoes to understand and serve them better.
Winners
- Fabian Ayala- Customer Care Analyst
- Erika Sloan- Manager, Apt Community Program Sales
- Patricia Morales- Supervisor, Sales Support Training
Most Insightful
Our ‘Most Insightful’ award winners asked questions, identified common trends, and analyzed quantitative and qualitative data to uncover insights that helped them meet their customers’ needs.
Winners
- Alex Avila- Senior Manager, Digital Management
- Doris Shi- Senior Pricing Analyst
- Allison Chough- Account Executive/Fulfillment
Most Innovative
Our ‘Most Innovative’ award winners asked questions to help advance the experience and looked for best practices, outside of NRG and outside our industry, to deliver an optimal experience.
Winners
- Ethan Rahman- Senior Manager, UX/UI
- Jack White- National Business Development
- Hugo Gomez- Senior SAP IT Specialist
Most Collaborative
Our ‘Most Collaborative’ award winners worked with others across the organization, creating a trusted and respectful team environment, in order to deliver an optimal customer experience.
Winners
- Christine Knutson- Operations Manager
- Kristin Maybin- Senior Operations Manager
- Darrell Sobotik- Plant Specialist
Customer Experience Impact of the Year
Our ‘Customer Experience Impact of the Year’ award winners showed immense initiative above expectations in all of our categories.
Winners
- Lauren Potts- Manager, Customer Service
- Chasity Hines- Retail Operations Specialist
NRG CEO Mauricio Gutierrez gave his thoughts on our 2021 winners:
“I am honored to work alongside people who perform such inspiring work. Choosing the winners was a difficult task, given the number of impressive nominations from across the company. But in this case, 'not easy' is a good thing. I will remember the stories we heard today and what they represent as we move forward into 2022. They show how our CX Commitment is now very real and it’s leading us to what we want to be.”
Interested in learning more about our winners? You can watch our virtual ceremony below.
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