Celebrating a culture of customer care

This week, we are excited to kick off Customer Experience (CX) Week at NRG. CX Week is an opportunity to engage all NRG employees in embracing a customer-first mindset with both internal and external customers. The week kicks off on October 7 and runs through the 11th, with many insightful events taking place throughout.

This year’s CX Week stands out from year’s past since we have added “Customer-Focus” to our set of company Power Values. Our Customer-Focus Power Value says we, as NRG employees, should “understand and deliver compelling energy solutions that meet current and future customer needs.” This illustrates the great degree of attention we put on our customers and the thoughtfulness that goes into each and every customer interaction. But rather than focusing solely on interactions, we are interested in how our customers perceive their NRG experience holistically. We want to make sure the attributions and preconceptions our customers have of the company are positive and they feel like we approach each engagement with genuine interest and customer focused care.

To continue to build on our foundation of customer care, we have invited guest speaker and renowned marketing, customer experience and customer service expert, Jay Baer to speak in our Houston office. Jay Baer is a New York Times best-selling author of six books, an inductee into the Word of Mouth Marketing Hall of Fame, and one of fewer than 200 living members of the Professional Speakers Hall of Fame. Additionally, his entrepreneurial approach to business is nothing short of impressive, having started five multi-million-dollar businesses from scratch. We are extremely excited to have Jay in town and to hear his insightful words on customer experience and how he has incorporated it into his professional life.