Bold Values for a Better Customer Experience

During Customer Experience (CX) Week, it’s an honor to highlight the exceptional ways our employees bring NRG’s values to life for our customers every day. While the energy industry is evolving rapidly around us, our teams are committed to understanding our customers’ changing needs and expectations, embracing technologies that used to seem impossible in order to improve the customer experience, and building trust and loyalty through accountability and customized support.

On October 9, we hosted our 7^th annual CX Awards, where we took the opportunity to highlight and thank all the extraordinary employees who went above and beyond this year to hold these values as their guide, and keep our customers at the heart of everything they do.

As recognized by their peers, here are the 2025 CX Award winners in their categories.

Employees recognized in this category have the unique ability to understand a customer’s perspective and feelings, without judgment, and use that understanding to find the best solutions to any situation.

• Connor Ericksen, Sr. Supervisor
• Elaine Mealey, Vivint Moves Auditor Specialist
• Justin Witherspoon, Customer Experience Analyst
• Shabbir Mahimwala, Sr. Manager, Application Developer Technology

These employees are masters of customer understanding. By asking the right questions, analyzing data trends, and digging into customer feedback with curiosity, they uncover invaluable insights that drive continuous improvement and proactively meet customer needs.

• Ana Soto, Sr. Brand Advertising Manager
• Enoc Curiel, Analyst, Product Development
• Maggie Carlos, Sr. Manager, Small Business Consultants
• Salah Shaikh, Sr. Electrical Engineer
• Sal Pollastro, Sr. Client Strategist

These trailblazers aren’t afraid to think outside the box. They seek out new ideas and best practices, both within and beyond NRG, to find innovative ways to enhance the customer experience and stay ahead of the curve.

• Anmol Mathur, Manager, Digital Products
• Brandon Price, Marketing Technology Specialist
• Geraldine Bendezu, Sr. Marketing Associate
• Kaley Carroll, Manager, CX Marketing
• Melissa Bishop, Supervisor
• Nick Langlois, Manager, Care Optimization & Service Innovation

These team players are the glue that binds our organization together. They foster a collaborative and supportive environment, building strong relationships with peers across the business and working harmoniously to deliver exceptional customer experiences.

• Ashley Carter, Manager, Reliant Social Media
• Brian Goldstein, Sr. Manager, Energy Trading
• Emily Trela, Sr. Proposal Writer
• Sarah Dietrich, Assistant General Counsel
• Valerie Suazo, Manager, Sales Quality Operations

This year, we are recognizing three extraordinary employees who have consistently demonstrated excellence across all four award categories. Their exceptional initiative, resourcefulness, and dedication have made a truly remarkable impact on the company, and their customers.

• Allie Moreno, Program Manager, Business Change
• David Martin, Manager, Maintenance Services
• Matthew Bunting, Engineer, Maintenance Services

NRG Chair, President, and Chief Executive Officer Larry Coben opened and closed the ceremony, encouraging all of our teams to continue to aim high together. “Our team — every one of you — makes NRG the place customers choose to do business. It is the way you treat, support, and show up for them that sets us apart. I am proud to recognize your work and the customer experience mission we are all on together.”