Meet Regional Natural Gas Operations

In our modern society, having safe, reliable, and adaptable energy is crucial. For our customers, that means having customizable options that are affordable and can help manage their energy needs effectively. Natural gas helps fuel everything from our homes to our industries, and its cost-efficiency and flexibility have long made it a leading fuel source for power generation.

Natural gas is a core product of NRG Business, and our Regional Natural Gas Operations team is always developing new ways to enhance the customer experience.

Let me give you a bird’s-eye view of Gas Operations. We have two different functions within the Regional Natural Gas Operations team. Our gas schedulers forecast daily customer gas usage, coordinate with traders and interstate schedulers on the purchase and sale of gas, schedule delivery to customers, and ensure our deliveries match customer usage to keep the utility gas system in balance.

The second group is our gas pricing team which develops pricing and proposals for customers, working closely with Sales to craft competitive offerings. This team also creates new gas products and ensures we continue to meet customer needs with distinction. Additionally, we coordinate closely with Customer Care and Billing to provide highly responsive customer service.

From developing pricing and product structures to delivering gas with the help of our interstate gas schedulers and gas traders, our team connects with customers at every point of their journey. We work with a wide array of customers across North America including residential, small and large businesses, generation plants, and producers. NRG remains agile in order to support our customers’ energy needs, ensuring they receive best-in-class customer service.

At the end of the day, our team has significant responsibility, but it’s grounded in the constant pursuit of improved processes and efficient operations to create the best possible experience — both for NRG and our customers.

As the industry continues to evolve, my team and I marvel at the progress we’ve seen. I look forward to what we will accomplish together in the future. We will continue to leverage new advancements and products to help our customers find the right solution to achieve their energy goals. More specifically, for the Regional Natural Gas Operations team, I see two significant paths for us:

• Because our gas operations systems have been built in-house, we can assist customers through every step of the journey from pricing and contracting, to scheduling, trading, risk management, and billing. We are constantly enhancing these systems for innovation and scalability, and these fit-for-purpose systems provide detailed insights into our customers’ usage patterns and product preferences. This data also helps inform our plans for future product offerings to best meet our customers’ needs.
• Our team works closely with Sales to provide a wide array of innovative energy solutions for the future. We know that natural gas will continue to be part of the global energy portfolio and remain an important component of the energy transition.

I am reminded every day why I chose this industry – it’s dynamic, exciting, and impacts all of us every day. The energy transition presents us with the opportunity to evolve our business and provide innovative solutions to customers. NRG is uniquely positioned to be a leader in the industry, in natural gas, and energy technology that becomes ubiquitous in the future.