This year, staying focused, and paving the way for our customers

If there is one focus for 2023, it is our customers. They are driving change in our industry and influencing how we think about energy.

The motivation to be part of a better future has changed how consumers think about energy. Our customers are looking for customizable, cleaner, and more resilient solutions as well as the data and insights necessary to ensure their energy needs are best suited for their business both now and into the future. With that comes an opportunity to redefine how we see and consider energy across the U.S., from our core power and gas products to energy management and storage.

NRG Business focused on strategic growth in 2022 by supporting our customers and helping them achieve their sustainability goals with innovative power and gas products, services, and tailored solutions.

Customers remain at the center of everything we do. Businesses are evolving at different rates but they all must follow their own unique path. That leads to an even bigger idea – the need for customer choice.

With the expansion of competitive markets like Lubbock, Texas, the freedom to choose is put directly in the hands of energy customers. Organizations like NRG can now offer businesses in those regions an easier way to achieve their sustainability and budgetary goals.

In 2023, power and gas have become personal and are essential when it comes to running a business. As we move forward, we need to think about the people we serve and how customized solutions can positively impact their lives.

Volatility created some unease this past year as we saw an increase in global energy demand, ongoing supply chain issues, and geopolitical unrest.

With these market conditions expected to continue in 2023, our customers need to be armed with the data and insights to be informed and have a clearer understanding of how and where they use energy.

In 2022, I highlighted how many of our customers would evolve from being smart energy managers to even smarter data managers, either on their own or with help from our team, tools, and technologies.

This year, we will continue to provide real-time access to information – from energy usage to marketplace data and trends. Data tells you what is possible. It paints a complete picture of the power you are using, how you use it, where you use it, and your options.

With the rise in intermittent resources and an increasingly connected energy ecosystem, we are looking at a bi-directional future where we can use demand to balance the system in times of lower supply. 

As one of the three largest providers of demand response in North America, NRG Business will continue to deliver flexible solutions such as Demand Response and Load Management to help our customers mitigate the market’s impact and make their energy procurement strategy a foundational strength of their business.

Our customers are the ones inspiring us and shaping our future. For the team at NRG Business, looking ahead to 2023, our mission is simple – we remain focused on providing our customers with the core necessity of gas and power while creating value for them and making it easier to elevate their energy experience with customized, accessible, and sustainable solutions.

This year, our customers will be more informed and have a smarter understanding of how and where they use energy to help them now and in the future.