Texas Winter Storm 2021

The recent cold temperatures had extreme impact on electricity use and supply for many of our customers in Texas. As an energy provider, our goal is to provide access to information and answers to our customer and broker community.

Reliant remains strong and financially sound — we are here for the long term. We are stable and will continue operating as usual.

Yes, we will continue to honor all fixed-price contracts.

There will be no changes — payment consistency remains intact.

Pricing activity has resumed as of February 23, 2021 — please reach out to your account executive for details.

Our online account management tool allows customers to track their energy consumption, create usage reports, view and pay bills, view market forecasts, and be an informed and active energy manager.

Among the customers that could be most impacted are those who are currently on products that include any real-time market driven components — examples include Block and Index, Percent Fixed & Index, and Index. Real-time market pricing reached sustained daily highs of $9,000/MWh or $9/kWh.

TDSPs rates are regulated and approved by the Public Utility Commission of Texas and are stated in tariffs. TDSP demand charges cover their fixed costs to ensure reliable electricity delivery, no matter how much demand is placed on their system. The demand charge for each business is based on their historic usage and can make up 30-70% of the electricity bill. Like all other TDSP charges, demand charges are passed through to the customer by us without markup. Even if a business was closed or had an outage, the TDSP will continue to assess its charges (including demand charges). If the business wasn’t open to the public or was without power for a period of time, demand charges are still incurred. We receive these charges from the TDSP and directly pass them through without markup on the customer’s invoice.

Requests from customers will be reviewed and may be approved on a case-by-case basis. Please contact your account executive, broker, or email us at:

• Reliant Large Business: solutions@nrg.com
• Reliant Small/Medium Business: solutions@reliant.com

Demand response products such as Reliant Economic Dispatch are available to existing customers in ERCOT who have the ability to reduce energy consumption during peak hours. When customers reduce consumption, they have the potential to earn thousands of dollars in bill credits.

If you believe the utility company is responsible for losses you’ve experienced or to report damage, below is contact information and/or instructions related to working with TDSPs to request a claim:

• Submit your request online: https://www.centerpointenergy.com/en-us/CustomerService/Pages/claim-policy-process.aspx?sa=ho&au=bus
• Call: 888-861-0498 or 713-207-7722

Oncor Claim Request:

1. Email contactcenter@oncor.com
2. Place Outage Verification in the subject line
3. Provide the ESI ID and/or service address
4. In your email include an email address for the final recipient of the letter

American Electric Power Claim Request:

• Call: 877-373-4858

Texas-New Mexico Power Claim Request:

• Call: 888-866-7456

Examples of scams could be, “Your account is past due, please make a payment in the next 30 minutes to avoid disconnection”. This is a scam used to extort money. NRG will never ask you to pay with a credit card or pre-paid card by phone. Other common warnings of phone scam calls, include:

• Use of threats if you don’t comply – even the threat of arrest
• High-pressure payment tactics

The Provider of Last Resort (POLR) becomes your provider when your current Retail Electric Provider (REP) exits the market for any reason. If your REP were to go out of business, the POLR becomes your temporary REP so that you do not experience an interruption in service. Think of the POLR as a safety net.

The POLRs who can serve customers for each area are determined by the Public Utility Commission of Texas. If you are assigned to a POLR, you will receive communications from up to three sources:

1. Public Utilities Commission of Texas (PUCT): The PUCT will contact you by mail with the news that your REP is going out of business and that you are slated to be moved to the POLR. This communication is dependent on whether your correct contact information is available. The PUCT may also contact you by email or phone.
2. Your Current REP: Your current REP may send out a notice to its customers about the change.
3. Your POLR: Once you have been assigned to a POLR, this provider will send a notification letter with information about your new POLR electricity plan.

The default POLR price for electricity is generally higher than available competitive prices, is unpredictable, and is not determined until the end of each billing period . You can stay with your POLR retail electricity provider and switch to another plan, or choose a different retail electricity provider by accessing www.powertochoose.org or calling 1-866-PWR-4-TEX (1-866-797-4839) for a list of providers in your area.

Read more on POLR

No. Winter Storm Uri is a one-time event that does not change the value of the core business. NRG has plenty of liquidity available.

NRG is engaged in ongoing discussions with key legislators and other policymakers. We continue to emphasize the need for greater market certainty than presently exists, and to urge solutions that involve reducing the unhedgeable risks, such as load uplift charges resulting from defaults and reliability deployments, to which many participants are exposed. Our participation is about more than protecting the company’s bottom line, because we want to ensure that the Texas energy markets are resilient enough for us to do business over the long term and that Texans are protected from the harmful outcomes that were seen in February. You can find a high-level list of policy concepts we have advocated at NRG’s Energy Policy webpage: www.nrg.com/energy-policy.html

As a customer, you should reach out to your assigned account executive directly or send an email to the appropriate resource listed below and a team member will respond within one business day:

• Reliant Large Business: solutions@nrg.com
• Reliant Small/Medium Business: solutions@reliant.com

Reliant is a registered servicemark of Reliant Energy Retail Holdings, LLC. Reliant Energy Retail Services, LLC (PUCT Certificate #10007). NRG is a registered servicemark of NRG Energy, Inc. Reliant Energy Northeast, LLC. 646561213