SETUP YOUR ACCOUNT

Just follow these three easy steps...

COVER THE BASICS

Establishing your account is simple and easy. All we need is some information about your company

Access state-specific tax exemption instructions

If your business is exempt from paying sales tax, there are a few steps you need to take to file for tax-exempt status on your NRG business account(s). Please refer to the tax exemption instructions for your specific state and email the appropriate form to our tax team.

IRS W-9 Form

Use this form to set us up as a vendor in your AP system.

CUSTOMIZE YOUR BILLING

If you are billed through NRG and billing options are available for your area, let us know your billing preference. Your key client services representative can help you decide which is best for you. If you are billed through your utility, there is nothing you need to do to customize.

SELECT PAYMENT OPTION

If you are billed through NRG, please call or email your key client services representative to select your one of our payment options below. If you are billed through your utility, please contact your utility.

Electronic Funds Transfer (ACH/Wire)
Authorize an electronic transfer of funds from your bank account.
Automatic Bank Draft Authorization Form
Authorize an automatic electronic transfer of funds from your bank account.

Pay by mail
If paying by mail, use one of the mailing addresses below based on your billing address state:

Use the following mailing address based on your billing address state.	NRG P.O. Box 660749 Dallas, TX 75266 When the billing address is in: AL, AZ, AR, CA, CO, ID, IA, KS, LA, MN, MS, MO, MT, NE, NV, NM, ND, OK, SD, TN, TX, UT, WA, WY
	NRG P.O Box 70220 Philadelphia, PA 19176-0220 When you billing address is in all other states not listed above.

Questions?

We’re happy to help. Contact your key client services representative directly. You can also call or email us at the contact information below. We're available Monday through Friday, 7:30 a.m. – 5:30 p.m. CT.

Phone

1-888-315-1558

Email

solutions@nrg.com

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