One State, Many Needs: Reliant Powers Summer Across Texas

HOUSTON--(BUSINESS WIRE)-- Texas sun doesn’t take a break and neither does Reliant. As triple-digit temperatures return and air conditioners start working overtime, Reliant is once again stepping up to ensure Texans have the tools, resources and support they need to weather the summer heat with confidence. With a focus on meeting the diverse needs of Texans – from those seeking relief from high temperatures or looking to avoid seasonal fluctuations in their electricity bill to those looking to manage energy use more efficiently with smart tech – Reliant is strengthening its commitment to support every household this summer.

“We know summers in Texas are hot, which is why we’re focused on delivering meaningful support to our customers and neighbors from the Plains to the Valley,” said Mark Parsons, senior vice president, Reliant. “Whether someone wants to take control of their energy use with the latest smart home tech or needs a little help paying their bill, we’re here to help them stay cool, safe and empowered.”

Statewide Resources to Help Texans Through the Summer

Reliant’s summer support programs are designed to address the most urgent needs of Texans during the hottest months of the year. Key initiatives include:

• Beat the Heat Cooling Centers: This statewide program has grown to 40 cooling centers across Texas, hosted in partnership with local governments and nonprofits. Reliant is funding and supporting air-conditioned community spaces where residents can escape the heat safely and comfortably. New for 2025, the program is expanding to McAllen and will continue across Houston, Dallas, Fort Worth, Corpus Christi and Lubbock.

• Portable AC Units and Fans: Through its Beat the Heat partnerships, Reliant funds more than 1,200 cooling devices provided to eligible seniors and families across the state without access to adequate air conditioning.

• Payment Assistance: Reliant and its parent company NRG Energy, Inc. have committed nearly $1 million in funding to directly support eligible customers struggling to pay their electricity bills through the CARE (Community Assistance by Reliant Energy) program. Texans facing financial hardship can call 2-1-1 within Texas or visit211texas.org to be connected with local social service agencies for assistance. Reliant’s award-winning customer care team –available 24/7 via live phone support at 1-866-222-7100, online chat or on the Reliant app – can also help customers learn more about otherassistance options, including extensions or deferred payment plans.

• Energy Education and Tools: Customers can access personalized energy usage insights, helpful tools and convenient payment options on the Reliant app and website. For summer energy-saving tips, visitreliant.com/summertips.

Smart Solutions for Texans Looking to Take Control

While many Texans need immediate relief, others are looking for long-term ways to manage their energy use and reduce costs. To meet this need, Reliant has introduced the Smarter Home Bundle, a new offering along with partner Vivint that helps qualifying new and current customers simplify their home management and take control of their energy usage with two FREE smart devices and complimentary white-glove installation.

Features include:

• An award-winning Vivint Smart Thermostat that integrates directly with cooling and heating systems to help keep homes comfortable while conserving energy.
• A Vivint Doorbell Camera Pro with Smart Deter to detect deliveries and help prevent theft and lurkers.
• Professional installation to ensure everything is perfectly set up from day one.
• Access to an exclusive Vivint app experience that provides personalized energy insights powered by Reliant alongside seamless control of Vivint smart home devices.

In addition to helping customers lower their bills, these tools also support the broader Texas energy grid. The bundle includes enrollment in Reliant’s demand response program, Degrees of Difference, that helps customers make small, temporary adjustments during periods of high electricity demand. It's important to note that customers are always in control and can change the temperature at any point, manually or in the Vivint app.

“Texas is diverse, and Reliant recognizes that no two customers are the same,” said Parsons. “Whether someone needs a cool place to rest, tools to make their home more efficient or financial relief, Reliant is ready to help this summer.”

For more information, visit reliant.com/summer.

About Reliant, an NRG Company

Reliant makes power personal - that's why homes and businesses trust Reliant not only as a provider of electricity, but also as a pillar of support in the communities we serve. From a best-in-class app to breakthrough innovations, Reliant is recognized nationally for outstanding customer service and as the leader in the evolving energy space with offerings that span from EV solutions to solar insights to smart home experiences. As part of NRG Energy, Inc., a Fortune 500 energy and home services company, our purpose is to power a brighter future together, one that is safe, smart and sustainable. For more information about Reliant, visit reliant.com and connect with Reliant on Facebook at facebook.com/reliantenergy and X or Instagram @reliantenergy. PUCT Certificate #10007.